Downloading Files from Basecamp

If you are having trouble downloading your proofs sent from Basecamp, please follow the instructions below:

In your proof message, click the "Download" link located below the image.

This opens your Internet Browser

Right-click the image/video
Save the image/video (the name of this specific option is different for each browser, but "" should be available in some form)
Choose where to save the image/video - print/share this file and NOT the email or webpage

Still having trouble?

  • Reply to the original proof message that was sent, or
  • Email your project manager/contact person directly

Still need help? Contact Us Contact Us